| [FAQ] What can I do if one of my electronic components needs to be repaired but it is no longer covered under warranty? |
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FAQ » Electric » General Information
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ID #361 |
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What can I do if one of my electronic components needs to be repaired but it is no longer covered under warranty?
All of the Traxxas electronics come with an extended service plan. After the expiration date of the 30 day warranty period, Traxxas will repair electronic components for a flat rate of $15.00 U.S. plus $5.00 U.S. for shipping and handling (EVX, VXL, XL-5 & XL-10/XL-10M may be subject to additional charges. See below). The electronic products covered by this extended service plan include electronic speed controls, transmitters, receivers, servos, and battery chargers. Motors and mechanical speed controls are not covered. Other mechanical repairs will be estimated separately. The covered repairs are limited to non-mechanical components that have NOT been subjected to abuse, misuse, or neglect. Products damaged by intentional abuse, misuse, or neglect, may be subject to additional charges.
EVX, VXL, XL-5 and XL-10/XL-10M electronic speed controls that have been damaged by intentional abuse, misuse, water damage, or neglect, may be subject to charges in addition to the $15 warranty charge. The maximum additional charge will be automatically assessed when an EVX, VXL, XL-5, XL-10/XL-10M has been rewired with non-factory connectors. The factory connectors must be in place in order to connect the speed controls to factory test equipment (see below for fee break-down).
EVX, VXL-3s:
Out of Warranty Charge: $15.00
Shipping/Handling (domestic): $5.00
Additional Charges for Misuse/Abuse/Rewiring up to: $25.00*
Total Charges (not to exceed): $45.00
XL-5, XL-10, XL-10M:
Out of Warranty Charge: $15.00
Shipping/Handling (domestic): $5.00
Additional Charges for Misuse/Abuse/Rewiring up to: $15.00*
Total Charges (not to exceed): $35.00
*The maximum additional misuse/abuse/rewiring charge will be automatically assessed when and EVX, XL-5 or XL-10 has been rewired with non-factory connectors.
Click here to download the Traxxas Lifetime Electronics Warranty form (PDF)
